Watercare introduce new billing options

Watercare have made it easier for landlords to pay their water bills. You can now pay your wastewater fixed charge upfront, once a year, making it easier for you - and your tenants - to see exactly who owes what on the account.

What has changed and how will it make life easier?

As of 10 May 2016, you (the owner) can opt to pay all of the fixed charges in one payment. This is the only component that is payable by you, the owner.

By opting in, the fixed charges will be cleared for the remainder of that year (1 July to 30 June) and the remaining components (water and wastewater) become the sole responsibility of the tenant.

We recommend that you discuss opting in with your property manager to see if it is suitable for you and your rental property. 

This is a worthwhile discussion, because the arrangement may not be the best option for everyone.

The account will remain under your name, so Watercare will continue to send through a copy of the invoice each month for your reference.

If your tenant fails to pay the water bill on time, Watercare will send you or your property manager (if your properties are managed) a reminder, enabling you to pursue the tenant directly, issue another reminder or if required, send the tenant a 14-day breach notice.


  • We recommend you discuss opting in with your property manager to see if it is suitable for you and your rental property
  • By opting in to this scheme, you'll need to ensure the account is not in arrears. Otherwise, the payment for the fixed charges will be apportioned to the arrears in the first instance
  • If the dwellings on the property share a meter, then you cannot opt in to this scheme
  • If there are any special conditions for the existing tenancy around the payment of the water, then you cannot opt in to this scheme.

Important dates

  • You must opt in for each property by 30 June
  • Once opted in, a fixed charges invoice only will be sent to your property manager for payment
  • You must ensure the account is not in arrears when you make the upfront fixed charges payment
  • The calendar year for Watercare is 1 July - 30 June.

How to opt in

If you decide to opt in, you have two options:

1. Email

Send an email to info@watercare.co.nz using "Upfront fixed charges payment" as the subject line. In the body of the email, you will also need to include:

  • the water account number
  • the tenants name
  • the tenants' contact details (email and phone number).

2. Phone

You can contact Watercare on 09 442 2222 and select option 3, providing the above information.

Find out more

For more information about paying your fixed charges upfront, including frequently asked questions, visit the Watercare website.